q baji Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between q baji and its users ("user" or "you"). By using this website and any services, platforms, or mobile applications under it, you agree to comply with every provision of these Terms.

q baji is an online gaming and sports betting platform that provides various betting and casino gaming services for users in Bangladesh. By accessing the site and creating an account, the user acknowledges that they have read and understood these Terms in full.

These Terms are written in Bengali. In case of any ambiguity, the Bengali text shall be considered authoritative. q baji reserves the right to change, amend, or update these Terms at any time, and the date of the latest update will be published on the website after any change.

Creating a personal account is required to use q baji's services. All information provided at registration must be truthful, complete, and up to date. Providing false or misleading information may result in the account being suspended or permanently closed.

2.1 Registration Information Requirements

• Each user may open only one account; holding more than one account under the same person's name is prohibited.
• The name, mobile number, and payment method name used for registration must all belong to the same person.
• If account details need to be changed, the support team must be contacted and the necessary documents for identity verification must be provided.
• Accounts may not be transferred or sold to another person.

2.2 Identity Verification (KYC)

q baji may require identity verification before processing withdrawals above a certain amount. This process may involve requesting a copy of a National ID (NID), passport, or other government-issued identification. You are requested to submit the correct documents promptly to complete verification quickly.

Users must be at least 21 years old to open an account and use q baji's services. Any use of this site's services by anyone under 21 is strictly prohibited.

• If a registration is made under the name of someone under 21, the account and all funds in it may be forfeited.
• No parent or adult may operate an account on behalf of a minor.
• If there is doubt about a user's age, q baji may request documents for verification, and the account will be temporarily suspended until the documents are found satisfactory.

All casino and betting activities on the site are for users aged 21+ only. Parents and guardians are encouraged to take precautionary steps to keep minors away from gaming.

Each user is fully responsible for keeping their account login details (username and password) confidential. If another person conducts any activity using a user's account, full responsibility for that activity falls on the account holder.

• Never share your login details with a third party, and avoid logging in on multiple devices at the same time.
• If you suspect unauthorised access to your account, notify the q baji support team immediately.
• Use a strong password and change it regularly.
• Always log out after using a public or shared computer.

q baji will never ask for your password or OTP by email or chat. If you receive any such request, treat it as fraudulent.

q baji offers deposit and withdrawal options for users in Bangladesh via bKash, Nagad, Rocket, and bank transfer (including Sonali Bank, Dutch-Bangla Bank, and other major banks).

5.1 Deposit Terms

• Minimum deposit: ৳500 (applicable for each payment method).
• The payment method used for a deposit must belong to the account holder.
• Deposits made from a third party's account will be considered void and returned.

5.2 Withdrawal Terms

• Minimum withdrawal: ৳1,000.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made via the same method used for the deposit and will be sent to the account under the same name.
• Withdrawal requests may be held until identity verification is complete.
• Winnings from bonuses cannot be withdrawn until the applicable wagering requirements have been met.

If a withdrawal is delayed due to a technical issue or banking delay, please contact our support team via live chat.

q baji offers various types of bonuses and promotional offers. Each bonus comes with specific conditions, and failure to meet these conditions may result in the bonus being cancelled.

6.1 Welcome Bonus

New members may receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳2,000 bonus and a total balance of ৳3,000; to withdraw the bonus amount, the wagering requirement is 10 times the bonus, meaning ৳2,000 × 10 = ৳20,000 must be wagered.

6.2 General Bonus Rules

• To withdraw winnings from a bonus, the applicable wagering requirements must be met.
• Multiple bonuses cannot be active at the same time unless specifically permitted.
• If bonus abuse is suspected, q baji reserves the right to investigate or suspend the account.
• Bonus offers may be changed or cancelled at any time; current offer details can be seen on the site.
• VIP members receive weekly cashback according to their tier: up to 0.4% for Bronze, up to 0.8% for Silver, up to 1.1% for Gold, and up to 1.5% weekly cashback for Platinum.

Users may participate in sports betting, live casino, slots, and other gaming services on q baji in accordance with the rules. Each game has its own rules, which can be found on the relevant game page or within the game itself.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is accepted incorrectly due to a technical error, q baji reserves the right to cancel that bet.
• If a match or event is cancelled, the stake placed on that event will be returned, unless a specific rule provides otherwise.
• In a multi-bet, the entire bet remains pending until the outcome of every event in it is determined.
• Odds and betting limits are subject to change, and q baji may update odds at any time.

Any attempt to gain an unfair advantage in games through fraud, collusion, or the use of software tools will result in the permanent closure of the relevant account and forfeiture of any winnings.

q baji reserves the right to suspend or close accounts involved in any of the activities listed below, and legal action may be taken where applicable:

• Operating more than one account under the same person's name.
• Creating or operating an account using another person's identity.
• Placing bets or playing games using automated bots, scripts, or software.
• Making artificial bets or transactions for the purpose of abusing bonuses.
• Using the platform for money laundering or illegal financial transactions.
• Interfering with system security or attempting to hack.
• Attempting to gain unauthorised access to another user's account.

q baji takes the protection of users' personal information very seriously. To learn in detail how the information provided is collected, stored, and used, please read our Privacy Policy.

• All data transmissions are secured using SSL encryption.
• Payment information is processed through secure third-party gateways, and q baji does not directly store card or banking credentials.
• User information is not sold to third parties.
• In cases of legal obligation, necessary information may be provided to the relevant authorities.

q baji believes gaming should be an enjoyable experience, not a burden. We are committed to the protection and awareness of our users. Detailed guidelines on responsible gaming rules and ways to keep yourself safe are available on our site.

• Avoid betting beyond your own budget.
• Do not place large bets out of emotion to recover losses.
• If you experience a gaming problem, contact the support team — self-imposed limits or a temporary break can be arranged on your account.
• Observe the 21+ age requirement and keep minors away from devices.

All content on the q baji website — logos, designs, graphics, software, text, images, and other materials — is protected under the intellectual property rights of q baji or its associated content providers.

• No content from the site may be republished, distributed, or used for commercial purposes without the written permission of q baji.
• Game software is subject to the intellectual property rights of third-party studios and is made available to users solely as a gaming service.

q baji is not responsible for the following:

• Loss caused by issues with the user's own device or internet connection.
• Delays or issues with third-party payment providers.
• Losses on bets placed during unexpected server downtime or technical disruption — in such cases the affected bets will be cancelled and stakes returned.
• Loss resulting from a user's account details falling into the hands of a third party due to the user's own negligence.

If incorrect odds are displayed due to a technical error, q baji reserves the right to reassess the relevant bet at the correct odds or cancel it.

q baji may update these Terms at any time. A notice will be posted on the website before changes take effect, and the "Last Updated" date will be revised.

Continued use of the site after changes have been made will be taken as the user's acceptance of the new Terms. If you do not agree to the changes, please contact the support team to close your account.

For answers to common questions, you can visit our Frequently Asked Questions (FAQ) page — it covers many questions about accounts, payments, and bonuses.

Any dispute between q baji and a user will first be addressed through discussion. The user should notify the support team of the dispute in writing, and q baji will respond within a reasonable time.

• Any complaint relating to an account or payment may be submitted via live chat or email.
• Time limit for submitting a dispute: within 30 days of the date of the relevant transaction or incident.
• q baji will review each complaint fairly and communicate its decision.

If a dispute cannot be resolved through discussion, both parties will attempt to resolve the matter through mutual agreement via mediation.

If you have any questions or comments about these terms, please contact q baji's support team:

• Live Chat: 24 hours, 7 days a week — support is available in Bengali and English.
• Email: [email protected]

To learn more about q baji, visit our About Us and Site History page.