q baji's Privacy Policy

1 Introduction and Scope

This privacy policy ("Policy") applies to the q baji platform. It explains how q baji handles the personal information of website visitors and registered users. By using the platform, you are considered to have agreed to the terms described in this policy.

This policy should be read alongside q baji's Terms and Conditions. Both documents contain important information about user rights and responsibilities. If a conflict arises on any matter, the relevant clause of this policy will apply.

q baji provides services for users in Bangladesh. This policy applies specifically to Bangladeshi users and reflects a commitment to meeting local data protection standards.

2 Data Collection

2.1 Information You Provide Directly

When you create an account on q baji, make a deposit, or contact support, you voluntarily provide certain information. This may include the following:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment method details — such as your bKash, Nagad, or Rocket number
• Bank account details (for bank transfers)
• User preferences and communication-related information

2.2 Automatically Collected Information

When you use the q baji platform, certain information is collected automatically. This includes your IP address, browser type, operating system, list of pages visited, and the duration of each session. This information is primarily used to improve platform performance and ensure security.

2.3 Transaction Information

q baji keeps a record of every financial transaction you make — deposits, withdrawals, betting history, and details of any applicable bonuses. These records are necessary for resolving disputes, preventing fraud, and meeting regulatory requirements.

3 Purpose of Data Use

q baji uses your information only for specific and lawful purposes. These purposes are:

• Creating your account and completing identity verification
• Processing financial transactions — deposits and withdrawals — accurately
• Providing customer support and resolving complaints
• Maintaining platform security and detecting fraudulent activity
• Informing you about applicable promotional offers and bonuses
• Personalising the user experience and improving service quality
• Ensuring responsible gaming and complying with relevant regulations

q baji never sells your information to third parties for unnecessary commercial purposes.

4 Data Sharing and Disclosure

4.1 Service Provider Partners

q baji works with trusted third parties to handle certain services. These include payment processing, identity verification, and technical infrastructure management. Only the information necessary for each purpose is shared with these partners, and they operate under strict confidentiality agreements.

4.2 Legal Obligations

q baji may disclose information when required to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, only the minimum amount of information required by law is disclosed; nothing beyond that is shared.

4.3 Fraud and Security

In cases of serious fraudulent activity or suspected money laundering, q baji reserves the right to share relevant information with law enforcement agencies. The primary purpose of this provision is to protect users and maintain the integrity of the platform.

4.4 Business Transfers

If q baji undergoes a significant business change — such as a merger or acquisition — user information may be transferred. In such cases, users will be notified in advance, and the new party will be bound to maintain the same privacy standards.

5 Cookies and Tracking

5.1 Use of Cookies

Cookies are used on the q baji website. Cookies are small data files stored in your browser. They help remember your login status, retain your language preference, and personalise your experience.

5.2 Types of Cookies

• Essential cookies: Required for the basic functioning of the platform; without these, the site cannot work properly.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collected to understand website traffic and usage patterns.
• Security cookies: Help detect fraudulent login attempts.

5.3 Cookie Controls

You can turn off non-essential cookies by changing your browser settings. Please note that disabling cookies may limit some features of the platform.

6 Data Retention and Security

6.1 Security Measures

q baji uses industry-standard security methods to keep your information safe. SSL encryption technology is used to secure all data transferred between your browser and our servers. In addition, data is stored in encrypted form at the server level, and regular security audits are carried out.

6.2 Access Controls

Only staff members who need access to your information as part of their work can view it. Each staff member is bound by a confidentiality agreement, and their access rights are reviewed regularly.

6.3 Data Retention Period

q baji retains your information for as long as your account is active or as needed to provide services. After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted.

6.4 Security Incidents

In the event of a data breach, q baji will notify affected users appropriately and take prompt action to minimise harm.

7 Your Rights

As a q baji user, you have the following rights regarding your own information:

7.1 Right to Access

You can request at any time to find out what information q baji holds about you. After verifying your identity, the information will be provided to you within a reasonable time.

7.2 Right to Correction

If any information held about you is incorrect or incomplete, you can request a correction. q baji will update it promptly upon receiving the correct information.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. Please note that information required to meet legal obligations may not be possible to delete immediately.

7.4 Right to Withdraw Consent

If you previously gave consent for optional purposes — such as marketing communications — you can withdraw that consent at any time. This will not affect your right to use the service.

As part of responsible gaming, read the Responsible Gaming Guidelines to learn about your account limits and break options — they also contain details on how your personal information is kept secure.

8 Minor Protection

q baji strictly operates services for users aged 21 and above. Collecting information from or providing services to anyone under 21 is completely against q baji's policy.

Providing identity document details for age verification at the time of registration is mandatory. If a user registers with false information, q baji reserves the right to close that account and withhold any deposited funds.

If you are aware that a minor is using the q baji platform, please notify our support team immediately.

9 Policy Changes

q baji reserves the right to amend or update this privacy policy when necessary. If any significant changes are made:

• The updated date will be noted on this page.
• Registered users will be informed via email or a platform notification.
• Reasonable notice will be given before the changes take effect.

Continuing to use the platform after a revised policy is published means you have accepted the new policy. If you do not agree with the changes, please contact the support team about closing your account.

For answers to common questions, visit our FAQ page — it covers frequently asked questions about accounts, payments, and privacy.

10 Contact

If you have any questions, requests, or complaints about this privacy policy, you can contact the q baji support team directly. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For privacy-related requests, please contact us from the email address registered to your account, so that identity verification is straightforward. Immediate assistance is also available via live chat.

To learn more about q baji, read our About Us page.